Terms & Conditions

For any enquiries, please email your Account Manager or accounts@zadroagency.com.au

Our invoices are due within 14 days of date of issue.

Quotes are valid for three months from date of issue. All rates are final.

This proposal reflects the current understanding of the project. Any changes to the brief or direction will incur additional costs covering time, travel, or third-party costs.

Credit Limit
We have a credit limit of AU$8,000. We reserve the right to cease work until the amount which exceeds this limit is paid.

Expense and third-party costs
Expenses incurred whilst carrying out the project such as travel, taxis, Ubers, international telephone costs, international fees for payment, postage, couriers, parking, purchase of images, web developers, media monitoring and third party suppliers such as printers and other associated costs will be invoiced to client.

A 15% administration fee is charged for handling all external supplier invoices.

A project sundries line is added to all quotes. We recommend that 5% of the project fee is considered for any project costs. This will only be billed when actual costs are accrued.

Where ZADRO incurs costs for receiving funds from companies not based in Australia, ZADRO will pass this cost onto clients within the same or next invoice.

We guarantee confidentiality in all matters relating to your company. All copyright, intellectual property and material remains the property of your company.


All clients will provide final sign-off for communications and marketing activities before going to market, publishing, or printing.


If invoices are not paid after 60 days, they will be referred to a debt-collection agency

For One-off Projects:
A 50% deposit is required to commence. 50% payable upon delivery of the project unless a pre-arranged payment is agreed to by both parties.

For Retained Programs:
All Retained Programs are billed at the beginning of each month. If hours worked exceed the monthly contracted amount by more than 10 hours, the additional time will be billed in the relevant month.
Any hours worked in addition to the monthly retained hours upon cessation of the contract.

Delayed and changed Projects
Whereby projects are delayed due to client issues, additional costs may occur. Clients who delay rolling out the project will not necessarily have payments returned. Paid projects must be used in the same financial year, unless otherwise discussed with the Account Director

If deliverables associated with events, campaigns and public relations activities are delayed due to the client’s change in priorities or COVID-19, ZADRO cannot complete more or additional work, without an agreed altered scope of work and revised budget.

ZADRO is not liable for more work required to market or to promote events, campaigns or public relations activities where there exists a change in dates and / or cancellations due to a change in priorities, COVID-19, or other issues. If an event organiser / client moves event dates, the client is liable for additional work to promote the event.

For projects underway, ZADRO reserves the right to cease working after a three-month delay if arrangements for a new scope of works or budget are not negotiated. ZADRO reserves the right to refuse the movement of a project beyond the end of a financial year without prior and written agreement.

If a ZADRO representative attends an event as part of an agreed scope of works, and travel plans to and from the event are impacted, either due to the requirement to isolate, quarantine or not attend, the client will accept liability for the cost of travel and associated expenses, including but not limited to food, transfers, telephone and internet, associated costs, etc. Where the ZADRO representative cannot work due to impacted travel or restricted movement, the client will be charged AU$850 per day per ZADRO representative.

Out of Business Hours

For crisis communications and unplanned out of standard business hours work, ZADRO’s rates will include a 25% additional fee to the client’s current hourly rates.