Strategy for success: Launch of New Venue in Museum

Objectives:

  • The launch of the new event space aimed to expand the venue portfolio and spark renewed interest in the museum as one of Sydney’s finest collection of unique event venues
  • Establish an event venue brand that speaks to the needs of the Sydney event market and increased the overall awareness for the market that the museum had eight venues
  • Zadro was hired to:
    • launch and build the Lighthouse Gallery profile as the ‘it’ venue for 2014, 2015 and 2016 through the roll out of a strong marketing and public relations campaign
    • Design a campaign that drove awareness across the museum’s portfolio of venues.
    • support the team to achieve the sales target

Strategy:

  • Zadro led a three-hour strategy session which uncovered a number of key selling points and identified the target markets
  • Challenges that the roll out of the strategy faced were the marketing of a venue to rival others in Sydney’s highly competitive events industry, coupled with the lack of awareness of the museum as a multi-functioning event space
  • Out of the strategic session, a well-defined plan was put in place to launch the new waterfront event venue via two creative campaigns:
    1. The launch creative – needed a unique and powerful creative execution to sell the story of how the space could be used by event managers. The look and feel of all items (invitation, presentation graphics and EDMs) were aligned and imbued with sophistication
    2. Corporate creative – a branding exercise for the integrated web and press advertising to inform the public of the museum’s location, positioning it as a ‘must experience’ venue

Results:

  • Marketing and PR activity cemented the new venue as a key component of the Sydney events market and re-established the museum as home to a unique collection of harbour front venues
  • The venue’s Facebook page amassed almost 800 likes in just under three months, which was the result of mostly organic work
  • Posts within the Facebook page reached an average of 2000 people with a number of standout posts exceeding a reach of 10,000
  • Total PR value achieved within a three month campaign: $286,130.55
  • Total sales revenue generated exceeded the budget by 15.3%

New Company Brand and Communications

Objectives:

  • To redesign Deanna Varga’s career path and create the balance between her work life and her personal life
  • To realise the commercial opportunities of her new boutique agency
  • To bring this vision to life with intrinsic drive and tenacity to ensure a bright and successful business future

Strategy:

  • Zadro facilitated a COMM*BAT strategic planning session to uncover Deanna’s business objectives for her next career move
  • To create a savvy, commercially-minded boutique consultancy that excels at unpacking and reframing issues to deliver commercial and revenue generation solutions in tourism, business events, government agencies and the arts

Results:

  • Naming options for her new consultancy that was relevant to the needs of her potential clients and customers. The name needed to be ‘future proof’. Mayvin Global was chosen because it means a trusted expert in a particular field, who sees to pass timely and relevant knowledge onto others on a global scale
  • Developed her unique selling proposition and tagline: Expert thinking. Trustworthy experience. Strong connections. Demonstrated results.
  • Developed Mayvin Global Brand and Style Guide
  • Developed all marketing collateral across digital, social and print
  • Developed thought leadership blogs and email marketing communications

Full Communications Strategy, Rebrand and Launch

Objectives:

  • To understand what the new brand represents, and the brand architecture required to bring four companies together
  • To understand the experience of the brands in the eyes of the staff, clients and influencers
  • To determine the key messaging and positioning of each brand
  • To design, build and implement an all of company website

Strategy:

  • To implement an insights project with all staff from the four companies
  • To implement an insights project with clients and stakeholders via surveys and interviews
  • To facilitate strategic planning sessions with key personnel
  • To head up an internal launch of new positioning
  • To determine a brand architecture that will see the company set up for growth
  • To design the UX of a website that tells the unique NW Group story

Results:

  • Major insights from both the staff group and the client group which were instrumental in making major and strategic decisions for the group
  • Determined brand identities and key positioning for each of the brands
  • Worked with the group on managing internal change, moving into new offices and company successes
  • Launch of a new website that is representative of the new brand and offerings
  • Set up internal marketing staff with training and strategies to continue on with the new work

One Door Mental Health – Rebrand and Marketing

Objectives:

  • To rename Schizophrenia Fellowship of NSW to better reflect the organisation and its services (all mental illness, not only Schizophrenia)
  • To consolidate 82 services with different names and brand identities under the one brand architecture
  • To create a strong and powerful brand that would connect with consumers and carers and support advocacy
  • To prepare for changes to the National Disability Insurance Scheme (NDIS)
  • To develop the brand identity, including brand story, name, logo, tagline, vision, mission, key messages, style guide and brand architecture

Strategy:

  • An extensive, collaborative and considered process was undertaken to define the new direction of One Door, including: Board consultations, stakeholder consultations, staff surveys, facilitated workshops, brainstorming sessions and presentations to management
  • The organisation’s name was changed to One Door Mental Health and the brand strategically developed to honour the organisation’s history and to take the organisation into the future
  • Through the process a new direction was established for organisational values, mission and vision, key messages, key focus areas, which led to the creation of a new brand identity
  • The voices of staff, consumers, carers and advocates were used to create relatable brand ambassadors and ensure integrity

Results:

  • Successfully renamed and rebranded the Schizophrenia Fellowship of NSW to One Door Mental Health
  • Engaged all internal stakeholders in the journey to a new brand
  • A fresh brand reflecting One Door’s offering, positioning and dedication to the future
  • All new collateral: corporate collateral suite, business cards, report templates, brochures, information sheets, stickers, invitations, posters, flyers, pull up banner, media wall, merchandise
  • All new digital assets: website design, PowerPoint templates, EDM templates, launch video

Association Membership Collateral Design

Objectives:

  • Create a new member brochure for A5M (The Australasian Academy of Anti-Ageing Medicine)
  • To clearly communicate the vision and mission of A5M and the benefits of membership
  • To refresh the design of the A5M member materials and create a new style and concept for future use

Strategy:

  • After working with A5M previously on their membership survey and communications strategy, the membership brochure copy was re-written and focused on re-engaging members and acquiring new members
  • Copy included tagline, mission, A5M pillars, an outline of the industry and members, benefits of membership, education & training services, and the national conference
  • Infographics and visuals were incorporated into the design to make the marketing collateral more engaging and to further represent the brand style and identity across the material

Results:

  • A printed and digital brochure that is highly branded, communicates effectively with both members and prospects on the benefits of engaging with A5M
  • A5M utilise their brochure at renewals, when they exhibit, at their national conference, at their education & training events, and when meeting with influencers and stakeholders

Rebrand Strategy and Design for NFP

Objectives:

  • To rename Cabramatta Community Centre to better reflect the organisation and its services to the local communities.
  • To create a strong and powerful brand for the new name that would connect with the many diverse communities the organisation serves.
  • To develop the brand identity, brand architecture, brand strategy, style guide and story.

Strategy:

  • Review the existing research completed by Cabramatta Community Centre and conduct an environmental scan on the organisation.
  • Conduct, manage and facilitate a brand discovery workshop with the board, staff and stakeholders – setting the foundation for the new name and brand.
  • Design a new brand (logo & taglines) including architecture, look, feel and corporate style.

Results:

  • Successfully renamed and rebranded Cabramatta Community Centre to CORE Community Services.
  • Engaged all internal stakeholders in the journey to a new brand and understanding the change for the organisation.
  • Created and produced final brand style guidelines, brand story and corporate collateral suite for CORE Community Services.

Launch Campaign of New Warships Venue

Objectives:

  • To develop a powerful PR campaign to raise awareness in the Business Events market of the new Action Station Pavilion; an $11 million suite of unique venues at the Australian National Maritime Museum in Darling Harbour, at AIME 2015 (Asia-Pacific Incentives and Meetings Expo)

Strategy:

  • To develop and roll out a highly specialised communications plan in preparation for the museum’s participation in AIME

Results:

  • Designed and delivered a precinct map brochure positioning the new attraction within the Museum’s established venues
  • Organised, designed, prepared and delivered a presentation exclusively for media, launching Action Station Pavilion
  • Designed and produced an animated video, highlighting the museum as an events precinct and officially launching Action Station Pavilion
  • Designed, wrote and broadcast two EDMs promoting the museum’s participation at AIME
  • Wrote, edited and proofed a media release announcing Action Station Pavilion to the Australian and Asian business events trade publications
  • Developed an engaging social media campaign pre, during and post AIME, communicating the museum’s key messages
  • Media Results: 44 clippings from the broadcast of one media release, valued at an estimated $254,170.96 in PR value
    Share of voice: 43% online, EDM 14%, Twitter 25%, Google and Print 7%, Facebook 4%

AWE Insights and Rebrand

Objectives:

  • To undertake research, to develop a strategic plan and create a powerful name and brand that represents and positions the Association of Woolworths Employees (AWE) as the organisation of choice for current and ex-employees across Woolworths Limited companies in Australia and New Zealand.
  • To engage Woolworths employees, both AWE members and non-members, to gain insight into the community’s perception of AWE’s services and offers, usage, accessibility and overall brand perception. Key findings from the research would inform the AWE rebrand and ongoing strategic direction.

Strategy:

  • Zadro effectively engaged with AWE’s community writing and conducting a customised customer survey which was distributed via a digital platform to over 18,000 individuals nationwide, in conjunction with one-on-one interviews with AWE members. The survey results were analysed with results and recommendations on brand awareness and customer satisfaction presented to the AWE board of directors.

Results:

  • Created a comprehensive customer survey
  • Conducted five stakeholder interviews
  • The survey was opened by 37.8% of recipients and completed by over 4,431
  • Delivered a thorough customer insight report detailing research findings, strategic recommendations and a communications plan to the AWE board of directors
  • Designed and presented three powerful brand concepts to AWE’s board of directors – one brand concept was approved without additional design changes

Association 30th Anniversary Campaign

Objectives:

  • Create a 30th anniversary logo that represents the association’s brand values and complements the existing logo look and feel
  • Launch the logo to market to raise awareness of the milestone event

Strategy:

  • Implement the 30th anniversary logo across the association’s marketing channels including social media, website, email newsletters and invitations to the penultimate celebration dinner
  • Integrate the campaign across the marketing communications of the association
  • Raise awareness of ATMS and the 30th anniversary year
  • Drive ticket sales for the 30th anniversary celebration dinner

Results:

  • Developed a logo to support ATMS in their 30th year
  • Executed the logo across the marketing channels: Wise N Well newsletter, Friends of ATMS newsletter, TV advertisement, Facebook, Twitter, marketing collateral and website

Rebrand and Marketing for AV Leader

Objectives:

  • Launch the new Haycom brand and articulate the point of difference in a highly competitive market place
  • Build the professional reputation and awareness of Haycom as a trusted provider of technical production services
  • Showcase Haycom’s expertise and drive business leads

Strategy:

  • PR campaigns based on key events and clients – AIME and MEA conference
  • Bi-monthly e-newsletter development and distribution
  • Social media management – posting, monitoring and responding on Facebook

Results:

  • Since January 2014
    • Secured a total of 15 pieces of trade media coverage
    • Achieved an average e-newsletter open rate of 33.8%
    • Increased organic Facebook likes by 251